Shift Swap Liaison support.
For help with shift cards, QR codes and links, Coverage Desk, the Teammates Roster, My Schedule, the Shift Value estimator, your My Shifts history, calendar export, or message templates, email support with your device model, iOS version, and a short description of what happened.
Getting started without an account
Shift Swap Liaison never asks you to sign up. Enter your default name, email, and manager once in Settings, then create a shift card and share the app-only QR code or link into the group chat you already use.
How do I add teammates?
Tap the Team tab and tap the person+ button in the top right. Enter the teammate's name, contact info, and optionally their role and which days of the week they are typically unavailable. Once saved, they appear as Quick Send buttons on every swap card you create.
What does Quick Send do?
After you create a swap card, the Share section shows a row for each saved teammate. Tap Email or Text to open a pre-filled message to that person. If Mail or Messages is not configured on your device, the system share sheet opens instead.
What is the Availability Heads-Up?
If you recorded unavailable days for a teammate (for example, they are usually off on Mondays), and your draft shift falls on one of those days, the app shows a warning after you create the swap card. It is a reminder based on what you entered — the teammate's real schedule may differ.
What is Coverage Desk?
Coverage Desk appears in the Schedule tab. It reviews unresolved swap requests and highlights urgent start times, missing requester or manager contacts, teammate availability, and conflicts with your saved schedule. It is a planning checklist; you remain in control of every message and approval.
What does My Schedule check?
My Schedule tracks shifts you enter on-device, then projects weekly hours, possible overtime, overlaps, and short-rest gaps. These calculations are for planning only and do not replace your employer's official schedule.
How does a coworker claim a shift?
They open your shared link or scan the QR code inside Shift Swap Liaison. They accept or decline on the claim screen, and the app prepares a confirmation back to you and, on acceptance, to the manager.
Why does the link only open in the app?
The shift details are packaged into an app-only link so they open directly on the claim screen. If a teammate taps the link without the app installed, they will need to install Shift Swap Liaison first.
Why does Shift Swap Liaison ask for camera access?
Camera access is used only when you choose to scan a shift QR code. You can also paste a link from the clipboard instead.
Why does it ask for calendar access?
Calendar access is requested only when you tap Add to Calendar. Shift Swap Liaison uses write-only access to add the shift and never reads your existing events. You can also share the shift as an .ics file without granting access.
Is the Shift Value estimate my exact pay?
No. The estimator uses your base rate plus typical differential ranges and federal overtime rules for planning only. It is informational and not legal or financial advice. Your real pay depends on your employer, contract, and local law.
Where is my shift history stored?
Your My Shifts ledger, pay assumptions, teammates roster, and defaults are stored locally on your device. You can export the ledger to CSV at any time and clear it whenever you want.
Does Shift Swap Liaison approve swaps for me?
No. It prepares the messages and confirmations, but you and your manager remain in control of approving and finalizing any swap.