Shadowfetch Apps
Incidentloom · Support

Help with Incidentloom

Getting started, common checks and a direct way to contact support.

Using the app

  1. Enter event timing and its source before drawing relationships between events.
  2. Preview imports and review unresolved time-zone, daylight-saving and interval conflicts.
  3. Remove confidential content from any example sent to support and inspect exported packets yourself.

Before you rely on a result

Incidentloom does not automatically ingest services or prove causation. Its local redaction assistant can miss sensitive content or flag harmless text; inspect every exported copy.

Contact support

Email shadowfetchapps@gmail.com.

Include the app name and version, device model, iOS or iPadOS version, what you expected and the steps that reproduce the issue. A small non-confidential example or a redacted screenshot is usually more useful than a full private workspace.

Do not send passwords, API keys, private pairing keys, identifiable health records, confidential reports or other sensitive material. Support does not automatically receive your local app data.