Support

Emberparcel Support

Help and product information for Emberparcel.

Getting Started

A private property-preparedness workspace for organizing defensible-space zones, structure observations, action priorities, and evidence before fire season.

Included Tools

  • Zone-based property assessment
  • Prioritized mitigation plan and evidence log
  • Forty bundled wildfire-preparedness plates

Common Questions

Does the app need an account or subscription?
No. It is a one-time-purchase app with no account, advertising, analytics, or in-app purchase.

Does it work offline?
Core features and bundled reference data work on device without a developer-operated service.

Where is my information stored?
Your property observations, action plans, evidence notes, and display preferences remain in the app's local storage.

How do I remove local data?
Use available delete or reset controls. Removing the app removes its local container, subject to backups you control through Apple.

What are the limits?
The app does not predict fire behavior or replace official evacuation orders. Follow local fire authorities, current alerts, and qualified mitigation guidance.

Contact

Email support@shadowfetch.com with the app name, device model, iOS version, and a concise description of the issue.