Help with Cryomapper

Using the app

1. Define the expected box contents, then make an observation pass using typed codes or the optional camera scanner.
2. Review reconciliation findings before accepting a move, pull or return. An unreadable code is a finding to check, not an identity judgment.
3. Use repository backup and restore preview when moving records; inspect shared reports for sensitive identifiers.

Before you rely on a result

Cryomapper records inventory aliases and operator observations. It does not establish specimen identity or viability, monitor freezer hardware, or certify regulatory compliance or legal evidence.

Contact support

Email shadowfetchapps@gmail.com.

Include the app name and version, device model, iOS or iPadOS version, what you expected and the steps that reproduce the issue. A small non-confidential example or a redacted screenshot is usually more useful than a full private workspace.

Do not send passwords, API keys, private pairing keys, identifiable health records, confidential reports or other sensitive material. Support does not automatically receive your local app data.