Support

Colonygrid Support

Help and product information for Colonygrid.

Getting Started

A private culture-plate counting workspace with image segmentation, sensitivity controls, exclusion zones, manual correction, dilution math, replicates, and audit exports.

Included Features

  • On-device plate segmentation
  • Sensitivity, size and circularity controls
  • Rim and artifact exclusion zones
  • Manual add/remove correction
  • Dilution and replicate concentration math

Common Questions

Does the app need an account, subscription, or in-app purchase?
No. It is a one-time paid download with no account, advertising, analytics, subscription, or in-app purchase.

Does it work offline?
Yes. Core features and bundled material work without a developer-operated service.

Where is my information stored?
Your editable workspaces, parameter values, imported records, comparison settings, notes, and export history remain in local app storage.

What are the limits?
Counting aid. Crowded, spreading, confluent or low-contrast cultures require manual review and the validated laboratory method.

Contact

Email support@shadowfetch.com with the app name, device model, iOS version, and a concise description of the issue.