Support

Open OTLP trace JSON offline, rebuild span trees, expose critical paths, error clusters, clock gaps, and attribute hygiene.

Start with the included sample

The app opens with a complete local sample workspace, so every main workflow can be reviewed without an account or external hardware.

Reset local data

Use the restore sample action in the editable workspace screen. This replaces the app's local workspace only.

Contact

Email support@shadowfetch.com with the app name, iOS version, device model, and steps that reproduce the issue. Do not include confidential field data.

Spanprism analyzes imported trace payloads and timestamps. It does not collect live telemetry, account for backend sampling transformations, or prove causality. Confirm clocks, instrumentation, sampling, and service behavior in the source systems.