Support

Sorphase Support

Help and product information for Sorphase.

Getting Started

An on-device OTDR SOR trace viewer for wavelengths, event tables, A/B cursors, splice and reflector loss, thresholds, bidirectional comparison, and PDF field reports.

Included Features

  • Read common Telcordia SOR block maps and traces
  • Overlay 1310, 1550, and 1625 nm measurements
  • Place independent A/B cursors and measure sections
  • Review event loss, reflectance, and ORL thresholds
  • Compare directions and export a technician report

Common Questions

Does the app need an account, subscription, or in-app purchase?
No. It is a one-time paid download with no account, advertising, analytics, subscription, or in-app purchase.

Does it work offline?
Yes. Core features and bundled material work without a developer-operated service.

Where is my information stored?
Your editable workspaces, parameter values, imported records, comparison settings, notes, and export history remain in local app storage.

What are the limits?
Field review aid. Confirm pass/fail limits, launch and receive fibers, directionality, refractive index, and acceptance rules against the project specification.

Contact

Email support@shadowfetch.com with the app name, device model, iOS version, and a concise description of the issue.