Support

ReplyRake Support

Help and guidance for ReplyRake, the offline comment triage workspace for creators and small operators.

Sorting a batch

On Rake, paste comments into the batch field, one comment per line, then tap Rake. ReplyRake deduplicates the list and classifies each comment into Lead, Question, Objection, Praise, Complaint, or Low Priority.

Quick Add

The Quick Add field lets you type or dictate one comment and send it through triage with the plus button. The comment must be at least 4 characters to be accepted.

Reply Plan

Open Insights to see Reply Plan. It groups your open queue into due follow-ups, hot leads and fixes, content-seed candidates, answers, and cleanup. Use Export Reply Plan to share or save the plan as Markdown.

Working the Queue

Open Queue to see all classified comments sorted by priority. Use filters and search to narrow the list. Each card includes tone and length controls, snippet matching, fit checks, copy, seed, snooze, and Done actions.

Focus Flow

Tap Focus Flow in Queue for a full-screen single-card triage mode. Use Skip to move past an item or Done to remove it from the active queue.

Content Seeds

Tap the leaf icon on a queue card to save that comment as a content seed. ReplyRake turns it into a structured post outline with a hook, beats, and call to action.

Vault Snippets

The Vault stores reusable reply templates. Each snippet has trigger words, a reply body, a tone, and a lane. Matching snippets appear automatically on relevant queue cards.

Sprint Timer

Open Sprint and tap Start to begin a focused reply session. Use Replied, Seeded, and Deferred counters during the sprint, then review history in Pulse.

Need more help?

Contact support via the App Store product page. Include your device model, iOS version, and a short description of the issue.

Common Questions

Does ReplyRake require an account or internet connection?
No. ReplyRake is designed as a local workspace. It does not require a sign-in or outside service.

Where is my data stored?
Queue items, snippets, seeds, sprint history, and settings are stored locally on your device using standard iOS storage.

What does Reply Plan measure?
Reply Plan looks at open, unsnoozed queue items and groups them into practical work blocks. Due follow-ups come first, followed by high-priority leads and complaints, content seed candidates, answer work, and cleanup.

What does Audience Health measure?
The score reflects the balance of signal types across imported comments. Leads and useful questions raise the score; complaints and low-priority noise lower it.

Why did a comment not appear in the queue?
Quick Add requires at least 4 characters. Batch intake also filters very short lines and removes exact duplicates already in your queue.

Can I edit a reply draft before copying it?
Yes. Change the tone or length to regenerate the draft, or select the text and edit after copying it into your destination.

What changed in version 2.1?
Version 2.1 adds Reply Plan, time estimates for reply blocks, and Markdown export for the planned session.