Fanswell Support

Open the Log tab and tap the + button to add your first channel. Give it a name and pick a type (Short Video, Photo Feed, Newsletter, etc.). Then tap the channel to open it and tap "Log Numbers" to record your first snapshot — just type in your current audience count. Do this once a week on the same day to build a growth curve. Add posts from the Posts tab 48 hours after publishing so the numbers have had time to settle.

The Posts tab now shows a "Best day to post" bar chart beneath the format breakdown. It displays your average engagement rate for each day of the week, calculated from every post you have logged. The day with the highest bar is starred. You need at least three different days represented before the chart appears. The more posts you log, the more reliable this chart becomes — it reflects your audience, not a generic average.

When you have two or more channels, a Compare card appears on the Pulse tab between the milestone ring and the channel list. Use the two pickers to choose which channels to compare. The card shows each channel's 7-day delta, 30-day delta, and 30-day growth rate side by side. Green values are positive growth; red values are declines. If a channel shows "—" for a metric it means there are not enough snapshots yet to compute that window.

Tap any post card in the Posts tab to open the Edit Post sheet. You can update the title, format, date, and all five metrics (views, likes, comments, shares, saves), as well as the note. The live engagement rate at the bottom of the sheet updates as you type. Tap Save when done. You can also long-press a post card to see the context menu, which now has an "Edit Post" option alongside "Delete Post."

Open a channel from the Log tab and tap "Log Numbers." Enter your current audience count (Fanswell shows what you logged last time at the bottom of that field). Optionally add lifetime views and a short note about anything unusual that week. Set the date if you are backfilling. Tap Save. A snapshot with a note turns a mysterious spike into a lesson six months from now.

Open the Milestones tab, scroll to the Goals section, and tap the + button. Choose a channel, set a target audience count, and pick a deadline. Fanswell will show you every week whether you are ahead or behind based on your recent growth trend. Milestones are automatic — when any snapshot you log crosses a threshold (100, 250, 500, 1K, 2.5K, 5K… up to 10M), a badge is stamped with the date and a confetti celebration plays. Tap a badge to generate a shareable card.

Go to Settings (the gear icon on the Pulse tab) and tap "Export snapshots as CSV" or "Export posts as CSV." The file is written to a temporary location on your device and opened via the standard iOS share sheet — save it to Files, email it, open it in Numbers, or wherever you like. Nothing is uploaded. The CSV includes a computed engagement rate column for every post row.

In Settings, enable "Weekly log reminder" and pick a day and hour. Fanswell will request notification permission the first time you turn this on — it is the only permission the app ever requests, and it is never used for anything else. If you deny permission and want to enable it later, go to iOS Settings → Fanswell → Notifications and turn them on, then return to Fanswell Settings and toggle the reminder back on.

On first launch Fanswell seeds one clearly-labeled "Sample Channel" so every screen demonstrates itself immediately. Remove it at any time from Settings → "Remove sample data." This deletes only the sample channel and its snapshots, posts, and milestones — your own channels are untouched.

Visit the App Store product page and use the developer contact link. Include your device model, iOS version, and the app version shown in Settings. We read everything and reply quickly.